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Terms of Service

Last updated: July 9, 2026

These Terms of Service (“Terms”) govern your use of Lazy Booking (“Lazy Booking,” “we,” “us”) — the website, chat assistant, and booking services available at lazy-booking.vercel.app. By creating an account or making a booking, you agree to these Terms. If you do not agree, please do not use the service.

1. What Lazy Booking is (and isn't)

Lazy Booking is a travel booking assistant. We help you find, compare, and book travel products — such as flights, hotels, and activities — that are provided by third parties (airlines, hotels, and activity operators). We act as an intermediary: when you book, your contract for the travel itself is with the airline, hotel, or operator that provides it, and their conditions of carriage or service apply in addition to these Terms.

Bookings are fulfilled through our travel technology partners (including Duffel) and payments are processed by Stripe. We do not operate flights, hotels, or activities ourselves.

2. The AI assistant

Our chat assistant uses artificial intelligence. It is helpful but not infallible: information it provides about destinations, visas, entry requirements, weather, timing, or anything else may be incomplete, out of date, or wrong. Always verify visa, passport, health, and entry requirements with official government sources before you travel. The binding details of any booking are those shown on the flight or hotel card and the checkout page — not statements made in chat.

3. Accounts

You must be at least 18 years old and able to enter a binding contract to book through Lazy Booking. You are responsible for keeping your account credentials secure and for all activity under your account. You agree to provide accurate information — especially passenger names, dates of birth, and contact details, which must exactly match the traveler's government-issued ID. Errors in passenger details can result in denied boarding, and corrections after ticketing may be impossible or carry airline fees.

4. Prices, availability, and confirmation

  • Fares and rates shown during planning are live quotes and can change or sell out until your booking is confirmed and paid.
  • A booking is confirmed only when you receive a confirmation reference (airline PNR or hotel confirmation number). If a booking cannot be completed after payment, we will refund the amount charged for that item to your original payment method.
  • Some hotel bookings require approval by the property. These are marked as pending; if the property declines, you will be notified and refunded.
  • Some fees — such as resort fees or local taxes labeled “due at property” — are collected directly by the hotel and are not included in the amount we charge. Where the provider discloses these, we show them before you pay.

5. Changes, cancellations, and refunds

Whether a booking can be changed or cancelled — and any fee for doing so — is determined by the fare or rate conditions you selected, which are shown before checkout (for example, “free cancellation” or “non-refundable”). Refundable bookings are refunded to your original payment method per those conditions.

If an airline or hotel changes or cancels your booking (for example, a schedule change), we will notify you at the email on your booking and help you with the options the provider makes available — typically accepting the change, rebooking, or a refund. To request any change or cancellation, contact us at odograsmussen@gmail.com with your confirmation reference.

6. Payments

Payments are processed by Stripe. We never store your full card number. You authorize us to charge the total shown at checkout. If a component of your trip fails to book after payment, we refund that component as described in Section 4.

7. Your responsibilities when traveling

  • Carry valid travel documents (passport, visas, ID) that meet the requirements of every country on your itinerary.
  • Arrive at the airport or property in good time and comply with the provider's check-in requirements.
  • Review your confirmation email and report any error to us immediately.

8. Acceptable use

You agree not to misuse the service — including making bookings with no intent to travel or with fraudulent payment methods, scraping or reselling our data, attempting to bypass payment or security controls, or using the assistant to generate unlawful content. We may suspend or close accounts that violate these Terms.

9. Disclaimers and limitation of liability

The service is provided “as is.” To the maximum extent permitted by law: we are not liable for the acts or omissions of airlines, hotels, or other travel providers; we are not liable for indirect, incidental, or consequential damages; and our total liability for any claim arising out of the service is limited to the amount you paid to us for the booking giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law.

10. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date above reflects the current version, and material changes will be communicated on this page. Continued use of the service after a change means you accept the updated Terms.

11. Contact

Questions about these Terms, or about a booking? Email odograsmussen@gmail.com — include your confirmation reference if you have one.