Support

Something wrong with a booking, a question before you book, or just stuck? Email us — a human reads every message, and we aim to reply within 24 hours.

Common questions

Where is my confirmation?

Your confirmation email is sent right after checkout to the lead passenger's email address. It contains your airline reference (PNR) and, if you booked a hotel, the hotel confirmation number. Also check spam — and your My Trips page always has your booking details.

My hotel booking says “pending”

Some properties review bookings before confirming. You'll get an email as soon as the hotel approves — or, if it declines, a notification and an automatic full refund of the hotel portion.

The airline changed my flight times

Airlines occasionally adjust schedules. If that happens we'll email you the new times. If the new schedule doesn't work for you, reply to that email and we'll pursue the options the airline offers — typically rebooking or a refund.

How do I cancel or change a booking?

Whether a booking is changeable or refundable depends on the fare or rate you picked — it's shown on your booking card and confirmation. Email us with your confirmation reference and what you'd like to do, and we'll handle it with the provider.

How do refunds work?

Refunds go back to your original payment method. If any part of your trip fails to book after payment, that part is refunded automatically. Provider-initiated cancellations (like a hotel declining) are also refunded automatically. Bank processing typically takes 5–10 business days.

Also see our Terms of Service and Privacy Policy.